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eBook Details:
Full title: Operations and Supply Chain Management, 2nd Edition
Edition: 2nd
Copyright year: 2021
Publisher: Cengage Learning
Author: David A. Collier; James R. Evans
ISBN: 9780357132074, 9780357132074
Format: PDF
Description of Operations and Supply Chain Management, 2nd Edition:
Gain a clear understanding of the fundamental concepts and applications behind today’s operations and supply chain management with the reader-friendly approach in Collier/Evans’ popular OPERATIONS AND SUPPLY CHAIN MANAGEMENT, 2E. The authors present detailed, solved problems throughout this edition to illustrate key formulas and computations as you learn to complete both manual and digital calculations using Excel spreadsheet templates and other Excel models for optimization and simulation. New content examines process analysis and resource utilization, analytics in OM, capacity measurement, applications of linear optimization and other critical operations management (OM) and supply chain management (SCM) topics. In addition, new and proven review questions, experiential activities, problems and exercises as well as feature boxes teach you how to work with the latest OM and SCM concepts and tools.Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
Table of Contents of Operations and Supply Chain Management, 2nd Edition PDF ebook:
Brief ContentsContentsAbout the AuthorsPrefacePart 1: Basic Concepts of OM and Value ChainsChapter 1: Operations Management and Value Chains1-1 Operations Management1-2 OM in the Workplace1-3 Understanding Goods and Services1-4 The Concept of Value1-5 Customer Benefit Packages1-6 Value Chains1-7 Value Chain Frameworks1-8 OM: A History of Change and Challenge1-9 Current and Future ChallengesMickey Mouse: To Talk or Not?Zappos, A Subsidiary of AmazonIntegrative Case: Hudson JewelersChapter 2: Measuring Performance in Operations and Value Chains2-1 Types of Performance Measures2-2 Analytics in Operations Management2-3 Designing Measurement Systems in Operations2-4 Models of Organizational PerformanceRapido BurritoGreyhound Bank: Credit Card DivisionIntegrative Case: Hudson JewelersChapter 3: Operations Strategy3-1 Gaining Competitive Advantage3-2 Understanding Customer Wants and Needs3-3 Evaluating Goods and Services3-4 Competitive Priorities3-5 OM and Strategic Planning3-6 A Framework for Operations StrategyThe Greater Cincinnati Chamber of CommerceSustainable Lawn CareIntegrative Case: Hudson JewelersChapter 4: Technology and Operations Management4-1 Understanding Technology in Operations4-2 Technology in Value Chains4-3 Benefits and Challenges of Technology4-4 Technology Decisions and ImplementationRoboJet Car WashBracket International-The RFID DecisionIntegrative Case: Hudson JewelersPart 2: Designing Operations and Supply ChainsChapter 5: Goods and Service Design5-1 Designing Goods and Services5-2 Customer-Focused Design5-3 Designing Manufactured Goods5-4 Service-Delivery System Design5-5 Service-Encounter Design5-6 An Integrative Case Study of LensCraftersGulf Coast Bank: Service GuaranteesTom’s Auto ServiceIntegrative Case: Hudson JewelersChapter 6: Supply Chain Design6-1 Global Supply Chains6-2 Supply Chain Design Trade-Offs6-3 A Global Supply Chain Example: Inditex/Zara6-4 Location Decisions6-5 Supply Chain OptimizationBookmaster: Value Chain DesignBoston Red Sox Spring Training DecisionIntegrative Case: Hudson JewelersChapter 7: Process Selection, Design, and Improvement7-1 Process Choice Decisions7-2 The Product-Process Matrix7-3 The Service-Positioning Matrix7-4 Process Design7-5 Mistake-Proofing Processes7-6 Process ImprovementCustom Drapes, Inc.Hickory Medical ClinicIntegrative Case: Hudson JewelersChapter 8: Facility and Work Design8-1 Facility Layout8-2 Designing Product Layouts8-3 Designing Process Layouts8-4 Work Measurement8-5 Workplace and Job DesignEmployee 842 versus The StateBankUSA: Cash MovementIntegrative Case: Hudson JewelersPart 3: Managing Operations and Supply ChainsChapter 9: Forecasting and Demand Planning9-1 Forecasting and Demand Planning9-2 Basic Concepts in Forecasting9-3 Statistical Forecasting Models9-4 Regression as a Forecasting Approach9-5 Judgmental Forecasting9-6 Forecasting in PracticeUnited Dairies, Inc.BankUSA: Forecasting Help Desk Demand by DayIntegrative Case: Hudson JewelersChapter 10: Capacity Management10-1 Understanding Capacity10-2 Capacity Measurement10-3 Long-Term Capacity Strategies10-4 Short-Term Capacity Management10-5 Learning Curves and Capacity RequirementsAppleton Pulp and Paper MillDavid Christopher, Orthopedic SurgeonIntegrative Case: Hudson JewelersChapter 11: Process Analysis and Resource Utilization11-1 Resource Utilization11-2 Process Throughput and Bottlenecks11-3 Little’s Law11-4 Managing Waiting Lines11-5 Simulation Models for Analyzing Queueing Processes11-6 The Theory of ConstraintsThe University Rare Book Library ProcessBourbon County CourtIntegrative Case: Hudson JewelersChapter 12: Managing Inventories in Supply Chains12-1 Understanding Inventory12-2 Inventory Characteristics12-3 ABC Inventory Analysis12-4 Managing Fixed-Quantity Inventory Systems12-5 Managing Fixed-Period Inventory Systems12-6 Single-Period Inventory Model12-7 Simulation Modeling of Inventory SystemsMargate HospitalHardy HospitalIntegrative Case: Hudson JewelersChapter 13: Supply Chain Management and Logistics13-1 Managing Supply Chains13-2 Logistics13-3 Risk Management in Supply Chains13-4 Supply Chains in E-Commerce13-5 Measuring Supply Chain Performance13-6 Sustainability in Supply ChainsLCC Medical Manufacturing, Inc.J&L Packaging, Inc.: Cash-to-Cash Conversion CycleIntegrative Case: Hudson JewelersChapter 14: Resource Management14-1 Resource Planning Framework for Goods and Services14-2 Aggregate Planning Options14-3 Strategies for Aggregate Production Planning14-4 Using Optimization Models for Resource Management14-5 Disaggregation in Manufacturing14-6 Capacity Requirements PlanningRocker Industries (A)Rocker Industries (B)Blue Note MortgageIntegrative Case: Hudson JewelersChapter 15: Operations Scheduling and Sequencing15-1 Understanding Scheduling and Sequencing15-2 Scheduling Applications and Approaches15-3 Sequencing15-4 Dispatching Rules for Job Shop Scheduling15-5 Two-Resource Sequencing Problem15-6 Schedule Monitoring and Control15-7 Vehicle Routing and SchedulingLuke’s Balloon ShopMidwest Frequent Flyer Call CenterIntegrative Case: Hudson JewelersChapter 16: Quality Management16-1 Understanding Quality16-2 Influential Leaders in Modern Quality Management16-3 The Gap Model16-4 ISO 900016-5 Six Sigma16-6 Cost-of-Quality Measurement16-7 The “Seven QC Tools”16-8 Other Quality Improvement StrategiesBonnie Blaine, Director of Hospital OperationsSunshine EnterprisesIntegrative Case: Hudson JewelersChapter 17: Quality Control and SPC17-1 Quality Control Systems17-2 Variation and Statistical Process Control17-3 Constructing Control Charts17-4 Practical Issues in SPC Implementation17-5 Process CapabilityEckhardt HospitalGoodman Tire and Rubber CompanyIntegrative Case: Hudson JewelersChapter 18: Lean Operating Systems18-1 Principles of Lean Operating Systems18-2 Lean Tools and Approaches18-3 Lean Six Sigma18-4 Lean Manufacturing and Service Tours18-5 Just-in-Time Systems18-6 Comparing Six Sigma, Lean, and the Theory of ConstraintsKempfer Furniture, Inc.Community Medical AssociatesIntegrative Case: Hudson JewelersChapter 19: Project Management19-1 The Scope of Project Management19-2 Techniques for Planning, Scheduling, and Controlling Projects19-3 Time/Cost Trade-Offs19-4 Uncertainty in Project ManagementUniversity Medical CenterAlternative Water SupplyIntegrative Case: Hudson JewelersSupplementsSupplement A: Probability and StatisticsDescriptive StatisticsSpreadsheet Template for Statistical AnalysisExcel Data Analysis ToolsSampling and Sample SizeProbabilityUseful Probability DistributionsRegression and CorrelationSupplement B: Decision AnalysisSelecting Decision AlternativesSupplement C: Break-Even AnalysisProfitability AnalysisOutsourcing DecisionsTechnology Choice DecisionsExcel Break-Even TemplateSupplement D: Linear OptimizationDeveloping Linear Optimization ModelsSolving Linear Optimization Models with Excel SolverSupplement E: The Transportation and Assignment ProblemsModeling the Transportation ProblemModeling the Assignment ProblemSupplement F: Queuing ModelsQueuing SystemsMultiple Server Queuing ModelSupplement G: SimulationUsing Probability Distributions in SimulationAppendix A: Areas for the Cumulative Standard Normal DistributionAppendix B: Factors for x- and R-Control ChartsEndnotesGlossaryIndex
