CompTIA A+ Guide to IT Technical Support (10 Edition) – eBook

Author(s)

Jean Andrews

Professor Jean Andrews has more than 3 decades of experience in the computer industry as well as more than 13 years of teaching in the classroom at graduate and undergraduate level. She has worked in a variety of businesses where Jean has written, designed, and supported application software.

Ms. Andrews has also managed a computer repair help desk and handled troubleshooting for wide area networks. She has written numerous ebooks on hardware, software, and the Internet. In addition to the bestselling A+ Guide To It Technical Support, she has also written the A+ Guide To Hardware: Managing, Maintaining And Troubleshooting. She lives in north Georgia.

Jill West

Professor Jill West, a C.I.S. instructor at Georgia Northwestern Technical College, contributes to the development of creative teaching resources a unique mix of experience in business, writing, and education. She has taught students of all ages, from kindergarten to college, and has used a flipped classroom method, distance learning, and a hybrid teaching technique to cover a wide range of topics.
She has also provided invaluable educational advice.

Ms. West has played a key role in the creation of critical-thinking simulations for a number of Cengage's computing courses. She speaks at regional and national conferences and international webinars on a regular basis, and she frequently offers CompTIA certifications to students and train-the-trainer workshops to instructors.
She's also a member of A.W.S. Educate's inaugural cohort of Faculty Ambassadors for 2019.

Joy Dark

Joy Dark Shelton has worked as a help-desk technician for a corporation with a presence in 29 states, offering first-level service. Her CompTIA A+ and HIT certifications have also come in handy when working as a second-tier technician in hospital IT and as an operations professional building support procedures and structures. Ms. Shelton has taught online IT and English as a second language in the United States and South America as an instructor.